Why VoIP?

Cutting costs and enabling advanced business functionality

Voice over IP (VoIP) is a seriously exciting new technology. It allows for the transmission of voice services without using the traditional (monopoly owned) telecommunications infrastructure. This helps your business cut costs and enable advanced functionality that would otherwise not be possible or too expensive to implement over traditional infrastructure.

Cutting costs

• Free calls between sites. Voice over IP allows for free calls between all of your VoIP enabled sites. This means that if for example you have a New York head office with London and Moscow branch offices, all the calls between these offices are free. This alone has saved some of our clients many thousands of dollars per month on their telecommunications spend.
• Heavily reduced line rental charges. Because Voice over IP allows Logic Voice to bypass the traditional, costly telecommunications infrastructure, we can offer significantly discounted line rentals.
• Heavily reduced call rates. Again because traditional telecommunications infrastructure is bypassed and your calls are connected directly via Logic Voice infrastructure, we can offer you much lower call rates and save you up to 40% compared to your current phone bill.
• Bundling. Data services such as VPN or Internet access can be bundled with our VoIP service. By bundling other data services in conjunction with VoIP, we can offer huge discounts compared to buying these separately.
• Flexible provisioning. Traditional digital fixed lines (also known as ISDN) come in blocks of only two or ten lines. This means that if you need 7 voice lines, you still have to pay or 8 or 10. The flexibility of VoIP means that you will only ever pay for the exact number of lines you need while still having all the business benefits of digital voice lines.

Enabling advanced functionality

• Telecommuting. VoIP allows staff who are working from home, a hotel room or client site to remain connected to your office phone system seamlessly and easily. This ensures staff are always contactable and part of your office network, regardless of their location.
• Unified messaging. Unified messaging allows you to get all of your messages in one place regardless of whether the message is an email, voicemail or fax. Moreover all these messages can get you regardless of whether you are in the office or on the road. No more playing phone tag or missing an important fax just because you are out of the office.
• Find me, follow me. Are your customers frustrated by calling multiple numbers when trying to contact you? They may try your office phone and mobile phone only receive a voicemail message each time. Find me, follow me is a feature which allows Logic Voice’s VoIP network to intelligently find you regardless of your location. This gives you the flexibility of advertising a single contact phone number to your customers and using the Logic Voice VoIP network to transfer the call based on predefined rules such as; time of day, day of week or other criteria. For example you may want calls to your office number to automatically transfer to your mobile phone after 10 seconds of unanswered ringing. Then if your mobile phone is not answered, you may want the call automatically transferred to your personal assistant. After hours or on public holidays you may wish to have the call transferred immediately to voicemail or to an external answering service. Find me, follow me gives your business this flexibility.
• Unified extension numbering across offices. Having multiple offices connected to Logic Voice’s VoIP network allows you to have a unified extension numbering scheme. Staff in different offices can contact each other via their three (or four) digit internal extension number rather than their full external phone number. This simplifies interoffice dialling and unifies your business’s phone systems regardless of whether they are across the road or across United States.
• Integration with computer applications. VoIP enables your phone system to communicate with third party applications such as CRM or address books. This allows you to dial telephone numbers directly from your computer address book or have incoming calls matched against customer records which are automatically pulled up.
• Easier Management. Logic Voice’s VoIP services are managed directly by our network operations centre. This means that service modifications (for example adding or removing line hunt, enabling or disabling caller ID) can be actioned instantly rather than waiting for days or weeks for your telco to either send a technician out or “get back to you”.

A warning about VoIP

VoIP, like any new technology, can be implemented correctly or poorly. Unfortunately some telecommunications providers haven given VoIP a bad name by using the public Internet to transmit VoIP traffic. Because the Internet is a public network, and not under the control of the VoIP provider, when congestion occurs on the Internet, voice quality automatically deteriorates as a result. This can result in audio gaps, echo and jitter on telephone calls. In addition to poor audio quality, using the public Internet for voice calls opens up serious security vulnerabilities. These vulnerabilities potentially allow hackers to tap your telephone calls, hijack your phone system and make practically unlimited calls at your expense. Using the public Internet for VoIP carriage offers no guarantees of quality or security and as such is not appropriate for business use.

A Better Way to Deliver VoIP

Seeing the shortcomings in the offerings of most telecommunications providers, Logic Voice has used voice over IP technology to create a suite of services specifically designed with business customers in mind. Logic Voice’s VoIP services do NOT use the public Internet. By contrast, Logic Voice purpose built a private VoIP network specifically designed for the carriage of voice calls. This ensures that Logic Voice VoIP telephone calls have guaranteed quality and security.

Importantly with Logic Voice’s VoIP service you do not need to change your existing telephone numbers or equipment. Your existing telephone numbers can be ported to the Logic Voice VoIP network and your existing investment in telephone equipment is protected. This is one of the reasons why switching to Logic Voice VoIP is completely risk free.

Flexible Installation Options
Logic Voice VoIP installed as a hosted PBX

Logic Voice’s Hosted PBX service is ideal for offices that either do not currently have a phone system or who want to outsource the management and capital expense of having an inhouse telephone system. The telephone systems sits on the back of Logic Voice’s VoIP network and is fully managed for a low monthly fee per handset.

Logic Voice VoIP installed as an  IP trunk

IP Trunking is for customers who have an existing IP phone system such as a Cisco Call Manager, Asterisk or Avaya system. Logic Voice offers direct VoIP connectivity via the SIP protocol and an Ethernet handoff.

Logic Voice VoIP installed and integrated with an existing phone system

This option is for customers who already have a conventional telephone system, but want to take advantage of the benefits and cost savings VoIP has to offer. In this scenario, Logic Voice installs equipment onsite that connects your existing phone system to Logic Voice’s VoIP network. This protects your existing investment in telephone equipment while allowing you to transition seamlessly to VoIP.